Shipping Policy

Thank you for choosing SOFRASID. This Shipping Policy outlines important information regarding the shipment of products purchased through our online store. Please read this policy carefully before making a purchase.

1. Order Processing Time

Upon receiving your order, we will process it within 1-2 business days. This includes order verification, packaging, and handling. Please note that orders placed on weekends or holidays may require additional processing time.

2. Shipping Methods and Delivery Time

We offer various shipping methods to deliver your order. The available options and estimated delivery times will be provided during the checkout process. Please note that delivery times may vary depending on your location, shipping method, and any unforeseen circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, we will provide you with a tracking number or a link to track your order. You can use this information to monitor the progress of your shipment and estimate the expected delivery date. Please note that it may take some time for the tracking information to be updated by the shipping carrier.

5. Shipment Delays

While we strive to deliver your order within the estimated timeframe, please understand that unforeseen circumstances, such as weather conditions, customs inspections, or transportation disruptions, may cause delays. We apologize for any inconvenience caused by such delays and appreciate your patience.

6. Address Accuracy

It is your responsibility to provide accurate and complete shipping information. Please double-check the shipping address provided during checkout to ensure accurate delivery. We are not responsible for any delays or misdeliveries resulting from incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

7. International Shipping

We offer international shipping to select countries. Please note that international shipments may be subject to customs inspections, import duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or legal regulations. In such cases, we will notify you during the checkout process or contact you directly to discuss alternative shipping options if available.

9. Contact Us

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team at [email protected]. We are here to help and ensure a smooth shipping experience for you.

Thank you for choosing SOFRASID as your trusted source for quality products. We appreciate your understanding and cooperation.